From Call To Calm: Uncovering The Healing Power Of Pinellas 911 - reseller
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Web19th ave s / 38th st s.
988 suicide & crisis lifeline:
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Webusing conversation analysis, this article illustrates dispatchers' methods for redirecting an emotional caller's attention to complete a task, which works to calm.
Webthe method involves using a directive + a reason, “calm down so i can help you with your friend,” to maintain control over the call and quickly gain the caller's.
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